Friday, October 18, 2013

Cuisinart CSB-77 Smart Stick Hand Blender with Whisk and Chopper Attachments



Cool Kitchen Gadget!!
I purchased this product mainly for making soups. I hated having to put soup into the blender in bathces to puree it. Not only was this time consuming but I usually made a huge mess in the process. Well this product solved that problem for me. I made a soup the other day and used this product to blend the soup right in the pot! While I was nervous about "only" being able to run the blender continuously for 50 seconds, I learned that 50 seconds is more than enough time for this item to blend a whole pot of soup, in fact it only took about 15-20 seconds.

I have also used the grinder attachment to mince fresh parsley, and have also made a smoothie using the included measuring cup and blender.

Although the manual states that you cannot run this product for more than a certain amount of time (depending on the function), I have learned that this product can accomplish those tasks easily in the time frames given (it took 5 seconds to mince my parsley!)...

Rubbish!
I would like to give it no stars but that's an option on Amazon rating. Bought in May (but only used about 4 times since then as we were away for a long summer). Used to blend tinned tomatoes. Worked fine couple of times then blades in blender, chopper and whisk turned very slowly and seemed to squeal when motor ran. Called up Cuisinart and they sent me a new kit. Same thing happened. So I called again and they sent me chopper lid and whisk attachment (only blender had worked in new kit). Now I've the handstick that works very well (for how long though?), chopper grinder doesn't work at all and neither does whisk. I looked inside the motor shaft and these "stripped teeth" everyone in the one-star category keeps on about are also looking that way in mine (I hadn't looked in the original one I sent back). Unfortunately I hadn't read the bad reviews before I bought it, and it seems that this "teeth stripping" is a continual problem with most of their hand sticks. I've already spent $20...

Excellent Warranty Service
I have had this blender for about a year and have used it weekly for smoothies with great success. Last week I was using it to chop basil and the blade in the chopping bowl sliced into the side of the plastic bowl. Miraculously I kept and located the manual that said it had a 3 year warranty. I called the number, which told me to call another number, I was on hold a very short time. I read the customer service representative my item's serial number and she sent me a new bowl and suggested that she also include a new blade in case my blade had been damaged. Way to go cuisinart.

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